Parcourir Research and Working Papers Series par auteur "Fikkert, Antonia"
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How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping
Buckland, Jerry; Brennan, Marilyn; Fikkert, Antonia (2012-02-14)This study reports on results from a mystery shopping method that was designed to see how lowincome people were treated by banks in a simple shopping event. Banks that were shopped include mainstream and fringe banks. ...