| dc.contributor.author | Herter, Joshua J. | |
| dc.date.accessioned | 2024-07-23T15:20:46Z | |
| dc.date.available | 2024-07-23T15:20:46Z | |
| dc.date.issued | 2024-03 | |
| dc.identifier.citation | Priestner, A., & Martin, M. (2024). User experience in libraries: yearbook 2024. UX in Libraries. | en_US |
| dc.identifier.isbn | 979–8884727816 | |
| dc.identifier.uri | https://hdl.handle.net/10680/2154 | |
| dc.description.abstract | This is the tale of a behavioural mapping exercise that revealed some uncomfortable truths
about our library’s role in the student experience, and the journey that got us there; how
we followed the data to discover the many ways our service design exacerbated student
printing troubles, and how divergent UX helped us chart a course out of this mess. | en_US |
| dc.description.uri | https://uxlib.org/uxlibs-the-books/ | en_US |
| dc.publisher | UX in Libraries | en_US |
| dc.relation.ispartofseries | UX in Libraries; | |
| dc.rights | info:eu-repo/semantics/openAccess | en_US |
| dc.subject | User Experience Research, UX, Behavioural Mapping, Observational Methods, Ethnography | en_US |
| dc.title | We're the problem; mapping our way out of printing purgatory | en_US |
| dc.type | Book chapter | en_US |
