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How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping
(2012-02-14)
This study reports on results from a mystery shopping method that was designed to see how lowincome
people were treated by banks in a simple shopping event. Banks that were shopped
include mainstream and fringe banks. ...
“There Are No Banks Here” Financial & Insurance Exclusion in Winnipeg’s North End
Financial exclusion is a matter of growing concern in Canada considering the decline in the number of mainstream bank branches in some inner-cities and the concurrent rise in the number of fringe banks. This study reports ...
Passing the Buck? Examining Canadian Banks Approaches to Financial Exclusion
(Institute of Urban Studies, 2012-02-14)
The purpose of this report is to examine what Canadian banks say they are doing to address
financial exclusion by identifying what banks understand about its causes,
consequences, and solutions. Relevant bank-related ...
The Rise of the Fringe Financial Services in Winnipeg's North End: Client Experiences, Firm Legitimacy and Community-Based Alternatives
This report documents research undertaken... to examine the rise of fringe financial services in Winnipeg's North End. Fringe financial services include a variety of financial services such as loans and cheque-cashing that ...