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How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping
(2012-02-14)
This study reports on results from a mystery shopping method that was designed to see how lowincome
people were treated by banks in a simple shopping event. Banks that were shopped
include mainstream and fringe banks. ...
Passing the Buck? Examining Canadian Banks Approaches to Financial Exclusion
(Institute of Urban Studies, 2012-02-14)
The purpose of this report is to examine what Canadian banks say they are doing to address
financial exclusion by identifying what banks understand about its causes,
consequences, and solutions. Relevant bank-related ...