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How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping
This study reports on results from a mystery shopping method that was designed to see how lowincome people were treated by banks in a simple shopping event. Banks that were shopped include mainstream and fringe banks. ...
Passing the Buck? Examining Canadian Banks Approaches to Financial Exclusion
(Institute of Urban Studies, 2012-02-14)
The purpose of this report is to examine what Canadian banks say they are doing to address financial exclusion by identifying what banks understand about its causes, consequences, and solutions. Relevant bank-related ...
Manitoba Older Worker Project
To explore the role of older workers in Manitoba and in a broader context, The Manitoba Older Worker Project (MOWP) explores the trends in the literature and the experiences of both employers and employees. A key component ...
Literature Review of Socio-Economic Trends Affecting Consumers and Housing Markets
The purpose of the report is to review and consolidate existing research regarding the impact of socio-economic trends on consumers and housing markets, discuss current thinking, identify research gaps, and prioritze ...