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dc.contributor.authorBuckland, Jerry
dc.contributor.authorBrennan, Marilyn
dc.contributor.authorFikkert, Antonia
dc.date.accessioned2012-02-14T16:10:27Z
dc.date.available2012-02-14T16:10:27Z
dc.date.issued2012-02-14
dc.identifier.isbn978-1-894858-27-4
dc.identifier.urihttp://hdl.handle.net/10680/410
dc.description55 pages. Appendices.en_US
dc.description.abstractThis study reports on results from a mystery shopping method that was designed to see how lowincome people were treated by banks in a simple shopping event. Banks that were shopped include mainstream and fringe banks. Mystery shopping was used as a research method to obtain quantitative and qualitative insights on the behaviour of financial service staff toward low-income people.en_US
dc.description.sponsorshipSocial Sciences and Humanities Research Council (SSHRC) Canada.en_US
dc.language.isoenen_US
dc.relation.ispartofseriesResearch and Working Paper;48
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectBankingen_US
dc.subjectInner citiesen_US
dc.subjectFringe bankingen_US
dc.titleHow Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shoppingen_US
dc.typeBooken_US


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