| dc.contributor.author | Buckland, Jerry | |
| dc.contributor.author | Brennan, Marilyn | |
| dc.contributor.author | Fikkert, Antonia | |
| dc.date.accessioned | 2012-02-14T16:10:27Z | |
| dc.date.available | 2012-02-14T16:10:27Z | |
| dc.date.issued | 2012-02-14 | |
| dc.identifier.isbn | 978-1-894858-27-4 | |
| dc.identifier.uri | http://hdl.handle.net/10680/410 | |
| dc.description | 55 pages. Appendices. | en_US |
| dc.description.abstract | This study reports on results from a mystery shopping method that was designed to see how lowincome
people were treated by banks in a simple shopping event. Banks that were shopped
include mainstream and fringe banks. Mystery shopping was used as a research method to obtain quantitative and qualitative
insights on the behaviour of financial service staff toward low-income people. | en_US |
| dc.description.sponsorship | Social Sciences and
Humanities Research Council (SSHRC) Canada. | en_US |
| dc.language.iso | en | en_US |
| dc.relation.ispartofseries | Research and Working Paper;48 | |
| dc.rights | info:eu-repo/semantics/openAccess | |
| dc.subject | Banking | en_US |
| dc.subject | Inner cities | en_US |
| dc.subject | Fringe banking | en_US |
| dc.title | How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping | en_US |
| dc.type | Book | en_US |
