Jerry Buckland
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Recent Submissions
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How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping
(2012-02-14)This study reports on results from a mystery shopping method that was designed to see how lowincome people were treated by banks in a simple shopping event. Banks that were shopped include mainstream and fringe banks. ... -
“There Are No Banks Here” Financial & Insurance Exclusion in Winnipeg’s North End
Financial exclusion is a matter of growing concern in Canada considering the decline in the number of mainstream bank branches in some inner-cities and the concurrent rise in the number of fringe banks. This study reports ...